Director of Customer Experience
2 days ago
Company Overview:
As the Head of Customer Service at شركة درعه للتجاره, you will play a pivotal role in enhancing customer satisfaction by leading and managing the customer service department. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes that elevate the quality of service delivery.
In this role, you will be responsible for fostering a customer-centric culture throughout the organization while ensuring that service metrics are met and exceeded. You will bridge the gap between customers and various departments, directly influencing the company's bottom line and overall reputation.
Your primary responsibilities will include:
- Developing and executing customer service strategies aligned with the company's goals.
- Leading, developing, and inspiring the customer service team to achieve high performance.
- Oversighting daily operations of the customer service department.
- Analyzing customer service metrics to identify trends and areas for improvement.
- Implementing customer service standards and monitoring compliance.
Required Qualifications:
- Bachelor's degree in Business Administration or a related field.
- 10+ years of experience in customer service management or a similar role.
- Proven leadership skills with experience managing teams.
- Exceptional communication and interpersonal skills.
-
Director, Customer Experience
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeDirector, Customer Experience (Sourcing)Location: Riyadh, Saudi ArabiaArea of Interest: Customer ExperienceJob Type: ProfessionalTechnology Interest: NoneJob Id: 1438635Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may...
-
Customer Experience Liaison
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time**Job Overview**We are seeking a skilled Customer Care Specialist to join our team in the Riyadh office. As a key member of our team, you will provide sales and general support for exhibitors within the Middle East via various communication methods.**About GES**GES is a global leader in live events marketing, creating unforgettable experiences for brands...
-
Head of Customer Experience Strategy
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Full timeCustomer Experience TransformationCisco is reshaping its Customer Experience (CX) Operating Model to deliver personalized, proactive, and predictive interactions. We're seeking a Director/Leader of Customer Experience to lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.Your RoleAs the Director of CX Innovation,...
-
Customer Experience Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems Full timeCX Leadership OpportunityWe are seeking an experienced CX leader to join our Cisco Customer Experience team. As Director/Leader of Customer Experience, you will lead a team of CX Principals/Managers, Customer Success Managers, and Customer Program Managers.Your responsibilities will include driving adoption and managing the CX services business to drive...
-
Customer Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Asteri Beauty (B Corp™) Full timeAre you a results-driven retail professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences and driving sales growth? If so, we're looking for you! As a Store Manager at Asteri Beauty (B Corp™), you'll be responsible for leading a high-performing team, developing strategies to optimize store operations,...
-
Customer Experience Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Rheem Middle East Full timeRole OverviewRheem Middle East is seeking an experienced professional to fill the role of Assistant Service Manager. The successful candidate will be responsible for managing the service operations, warranty, and spare parts business, providing technical guidance to customers, and developing sales plans for the aftermarket business.The ideal candidate should...
-
Café Experience Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Patchi Full timeLeadership Role OverviewThe Café Experience Director will lead the team at multiple Patchi Café Outlets, ensuring exceptional customer experiences, maintaining high-quality Food & Beverage services, and upholding outstanding health and safety standards.Responsibilities and ChallengesReview and analyze monthly results, highlight problem areas, and take...
-
CRM and Customer Experience Director
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full timePosition Overview:Independent Food Company is seeking a highly motivated and experienced CRM & Loyalty Manager to lead customer engagement initiatives across multiple restaurants. The successful candidate will develop and execute comprehensive customer engagement strategies, driving loyalty and retention through data-driven CRM initiatives and optimized...
-
Customer Service Representative
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full timeAt GES - Global Experience Specialists, we are seeking a talented Customer Service Representative to join our dynamic team. As a key member of our sales support function, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:Provide timely and effective responses to customer inquiries through...
-
Client Experience Director
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeArab National Bank is seeking an experienced Client Experience Director to lead our showroom operations. As a key member of our team, your primary focus will be on delivering exceptional client experiences while ensuring seamless execution of sales strategies.Key ExpectationsDevelop and maintain relationships with clients to foster loyalty and repeat...
-
Sales and Customer Experience Director
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Seddiqi Holding Full timeRetail Management PositionSeddiqi Holding is looking for an experienced Retail Management Professional to join our team in Riyadh-Kingdom Center. As a core member of our retail operations team, you will lead our first store in the Middle East and contribute to the success of our business.As a seasoned retail manager, you will have a proven track record of...
-
Customer Experience Director Role
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full timeAre you passionate about delivering exceptional customer experiences and driving business growth?Do you have what it takes to lead a high-performing team and drive results in a fast-paced retail environment?If so, we want to hear from you!As Store Manager at Chalhoub Group, you will be responsible for creating an exceptional customer experience, building...
-
Restaurant Experience Director
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia L'ETO Group Full timeWe are looking for a skilled Restaurant Experience Director to lead our team as a Restaurant Manager. As a key member of our leadership team, you will be responsible for delivering exceptional customer experiences, managing staff, and overseeing food and beverage operations.Responsibilities:Developing and implementing effective operational strategies to...
-
Customer Experience Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeRequired Skills and QualificationsTo succeed as a Last Mile Manager at Amazon, you will need:A proven track record of employee and performance management experience, with a minimum of 1+ years of relevant experience.Bachelor's degree or equivalent, or 2+ years of Amazon experience (blue badge/FTE).Strong analytical and problem-solving skills, with the...
-
Digital Customer Engagement Director
8 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Restore Talent Full timeRole Overview:The Digital Customer Engagement Director will be responsible for developing and executing digital customer engagement strategies that drive customer retention, engagement, and sales. This role will focus on leveraging data-driven marketing and CRM tools to enhance customer experiences.Main Objectives:To develop and implement a comprehensive...
-
Strategic Customer Engagement Director
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full timeKey ResponsibilitiesThe Strategic Customer Engagement Director will be responsible for building and maintaining strong relationships with our customers. This includes identifying new opportunities for our customers to leverage our solutions and services, while also mitigating churn and managing renewals.You will work closely with our account teams, industry...
-
Frontline Customer Support Director
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full timeAbout the PositionTaab Group is seeking a talented Frontline Customer Support Director to join our team in KSA.We are looking for a seasoned professional to drive excellence in customer service, ensure seamless contact center operations, and deliver an exceptional customer experience. This role involves working closely with the Head of the Contact Center to...
-
Customer Experience Strategist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys Consulting is a leading IT professional services company with a decade-long success story. Our comprehensive service spectrum encompasses enterprise solution consulting, business intelligence, and managed services.Job Summary:The Customer Experience Manager will oversee and enhance customer service operations and customer journey across all...
-
VP of Customer Experience
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia webook We're All About Fun Full timeAbout the TeamWe are seeking an experienced VP of Customer Experience to lead our customer-facing initiatives. As a key member of our team, you will develop and execute comprehensive customer experience strategies that drive business results.Key Responsibilities:Develop and implement a customer-centric marketing strategy aligned with business objectives.Lead...
-
Customer Experience Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...