Strategic Account Manager

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia AMICO Group Full time
Job Description

Job Title: Key Account Manager

Job Type: Permanent

Department: Department

Reporting to: Operational Business Unit Manager

Work Location: Business Unit

Job Purpose: The Key Accounts Manager (KAM) is responsible for the business development plans for AMICO's key customers and coordinating with the AMICO network in implementing the plans in all the locations where the Key Customers are present. The KAM is responsible for creating and maintaining strong relations with AMICO's key customers and is AMICO's single point of contact in the strategic relationship management with the Customers.

Key Responsibilities:

  • Create and Maintain Close Working Relations: Develop and maintain close working relations with key accounts as assigned, fostering strong relationships and ensuring effective communication.
  • Develop Customer Development Plans: Develop customer development plans and work with the AMICO network to execute them, aligning with business objectives and customer needs.
  • Negotiate Commercial Terms: Negotiate and agree the development plan with the customer, including commercial terms such as price, discounts, marketing support, and training support.
  • Classify Key Accounts: Classify key accounts according to volume and nature of business and other metrics, ensuring accurate assessment and effective resource allocation.
  • Monitor and Report Activity Levels: Regularly monitor and report on activity levels and satisfaction levels of key clients, providing valuable insights for business improvement.
  • Act as Single Point of Contact: Act as a single point of contact for discussions on strategic and commercial issues with the Customers, ensuring seamless communication and issue resolution.
  • Promote Positive Image: Promote a positive image of AMICO with all key clients, reinforcing the company's reputation and values.
  • Coordinate Internal Operations: Coordinate internal AMICO operations in the service of key clients, ensuring timely and efficient delivery of services.
  • Act as Focal Point: Act as a focal point internally for all key accounts related issues, providing expert guidance and support.
  • Identify and Resolve Issues: Identify and immediately work towards resolving any issues/problems related to key accounts, ensuring minimal disruption to business operations.
  • Report Business Activities: Regularly report to KSA Country Manager on business activities with key clients, providing valuable insights for business growth and improvement.

Other Important Accountabilities:

  • Gain Understanding of Internal Processes: Gain understanding of internal processes of key clients, including decision-making processes, ordering and purchasing processes, tendering processes, and other AMICO-impacting processes.
  • Provide Key Account Input: Provide key account input into annual revenue and GPM targets, ensuring accurate forecasting and planning.
  • Assist in Sales and Presentations: Assist in sales and presentations conducted for key accounts, providing valuable insights and expertise.
  • Obtain and Share Intelligence: Obtain and share intelligence on competitive activity with all key accounts, ensuring informed decision-making and business growth.
  • Analyze Activity with Key Accounts: Analyze activity with key accounts based on tenders won and lost, purchases by product line, profitability, and other metrics, providing valuable insights for business improvement.

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