Customer Service Quality Assurance Specialist
1 week ago
Majorel KSA is seeking a highly skilled Customer Service Quality Specialist to join our team. As a key member of our customer service department, you will be responsible for ensuring that our support team provides exceptional service to our customers.
Key Responsibilities- Quality Assurance: Develop and implement quality assurance processes to ensure that our support team meets the highest standards of quality.
- Performance Analysis: Analyze customer service metrics and identify areas for improvement to enhance support team performance.
- Training and Development: Design and deliver training programs to enhance agent performance and support team capabilities.
- Coaching and Feedback: Provide constructive feedback and coaching to support agents to ensure they meet quality standards.
- Process Improvement: Identify opportunities to improve support processes and implement changes to enhance customer satisfaction.
- Reporting and Communication: Generate comprehensive reports on support performance and communicate findings to upper management.
- Saudi Nationality
- Bachelor's or Diploma Degree
- At least 1 year of experience in customer service
- Advanced level in both Arabic and English
- Prior experience in customer service roles
- Demonstrated analytical and problem-solving skills
- Strong interpersonal and organizational skills
- Ability to work in a fast-paced environment
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