Senior Change Implementation Manager
3 days ago
We are seeking a seasoned Change Manager to lead our Change Management process at atmaal.
The ideal candidate will have 4-6 years of experience in ITIL-based Change Management processes and a strong understanding of ITIL frameworks, particularly the Change Management process.
Key Responsibilities- Oversee the Change Management process, ensuring it aligns with ITIL best practices.
- Collaborate with stakeholders, including project managers, IT teams, and business units, to ensure seamless execution of change management activities.
- Evaluate change requests, ensuring alignment with business objectives and priorities.
- Foster effective communication among teams to facilitate Change Advisory Board (CAB) meetings and ensure accurate assessments of changes.
- Track and report on change status, using Change Management system data for informed decision-making.
- Develop and maintain Change Management documentation, ensuring accuracy and relevance.
- Contribute to the development of training materials and deliver training sessions on Change Management processes.
- Guarantee timely implementation of changes, minimizing disruptions to services.
- Lead post-change reviews to assess effectiveness and identify areas for improvement.
- 4-6 years of experience in Change Management, preferably in an ITIL-based environment.
- Deep knowledge of ITIL frameworks, particularly the Change Management process.
- Experience working with Change Management tools and software.
- Proven ability to manage multiple change requests and prioritize work effectively.
- Strong problem-solving skills and ability to assess risk and impact associated with changes.
- Excellent communication skills, written and verbal, with ability to collaborate with stakeholders at all levels.
- ITIL certification (Foundation or Intermediate) is highly preferred.
- Strong organizational skills with attention to detail and ability to work under pressure.
- Ability to drive continuous improvement within the Change Management process.
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