Luxury Guest Service Professional
3 days ago
Job Overview
The Ritz-Carlton is committed to delivering exceptional luxury guest experiences. As a member of our team, you will play a critical role in ensuring that every interaction with our guests exceeds their expectations.
About the Role
We are seeking an experienced and skilled Guest Experience Expert to join our team. In this role, you will be responsible for providing unparalleled service to our guests, ensuring seamless check-in and check-out processes, and resolving any issues or concerns that may arise during their stay.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Manage all payment types, including room charges, cash, checks, debit, and credit cards
- Resolve any late or disputed charges during check-out
- Answer and record guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to ensure rooms are ready for check-in
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed
- Supply guests with directions and information about property amenities and local areas of interest
- Run daily reports, identify special requests, and verify report accuracy
- Cash personal checks and traveler's checks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
Requirements
- High school diploma or equivalent required
- No related work experience necessary
- No supervisory experience required
- Licenses or certifications not required
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