Operations and Guest Services Coordinator

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time
Responsibilities

The Duty Manager is responsible for the following key areas:

  • Operational Oversight: Act as the Manager on Duty and ensure all hotel operations run smoothly, monitoring activities to ensure compliance with hotel policies and standards.
  • Guest Service Delivery: Handle guest inquiries, requests, and complaints promptly and professionally, ensuring exceptional service and addressing any issues that arise.
  • Team Leadership: Supervise and support front desk, housekeeping, and other operational staff, ensuring they are in proper uniform and adhere to grooming standards.
  • Financial Management: Oversee cash handling procedures and ensure accuracy in financial transactions, reviewing financial statements and activity reports to monitor productivity and goal achievement.
  • Problem-Solving and Issue Resolution: Address operational issues that arise during the shift, finding effective solutions to ensure guest satisfaction and smooth operations.
Requirements
  • Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and management.
  • Leadership and Team Management: Lead and motivate staff to provide excellent service.
  • Problem-Solving Skills: Address and resolve issues promptly and effectively.
  • Attention to Detail: Ensure accuracy in financial transactions and documentation.
  • Organizational Skills: Manage multiple tasks and maintain detailed records efficiently.
About Us

We are a leading hospitality company that operates luxury hotels and restaurants across the globe. Our mission is to deliver exceptional service and create unforgettable experiences for our guests. If you're passionate about delivering outstanding service and joining a dynamic team, we invite you to apply for this exciting opportunity.



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