Experienced Guest Experience Manager Wanted for Luxury Hotel in Riyadh

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

About the Role:

We are seeking a skilled and charismatic Guest Relations Supervisor to join our team at Kimpton Riyadh, the first luxury hotel in the Middle East.

Key Responsibilities:

  1. Guest Interaction: Provide warm welcomes, address guest inquiries, and ensure seamless service delivery.
  2. Team Leadership: Mentor and lead the guest relations team to maintain high standards of service.
  3. Problem-Solving: Address and resolve guest complaints and issues promptly and effectively.
  4. Local Knowledge: Stay informed about local attractions, events, and services to provide accurate recommendations.
  5. Administrative Tasks: Maintain accurate records of guest interactions and requests.

Requirements:

  • Education: Bachelor's degree in Hotel Administration or related field.
  • Experience: 2-3 years' experience in a similar role, preferably with an international luxury hotel chain.
  • Languages: English fluency required; Arabic fluency preferred.

What We Offer:

A competitive salary and benefits package, as well as opportunities for growth and development in a dynamic and innovative work environment.



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