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Guest Service Operations Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia The Ritz-Carlton Full time
Job Summary

The Guest Service Supervisor plays a pivotal role in ensuring seamless guest experiences at The Ritz-Carlton. Reporting directly to the Assistant Manager, this supervisor oversees the front desk operations, guaranteeing efficient check-ins and exceptional service delivery.

Key responsibilities include:

  • Process all guest check-ins, verifying identities, payment methods, and accommodations
  • Maintain accurate accounts for each guest, including Marriott Rewards information
  • Manage daily reports, logs, and contingency lists to ensure operational efficiency
  • Collaborate with the management team to develop and implement strategies for improving guest satisfaction
  • Conduct regular training sessions to enhance employee knowledge and skills

A strong Guest Service Supervisor must possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you are passionate about delivering world-class hospitality and have a talent for leading teams, we encourage you to apply.