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Customer Experience Coordinator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia The Ritz-Carlton Full time
Job Description

The Guest Service Supervisor is a critical role within The Ritz-Carlton's front desk operations. This position requires a highly organized and customer-focused individual who can work effectively in a fast-paced environment.

Key responsibilities include:

  • Managing guest interactions, including check-ins, check-outs, and inquiries
  • Processing payments and handling guest transactions
  • Coordinating room assignments and modifications
  • Providing accurate and timely information to guests regarding hotel amenities and services
  • Collaborating with colleagues to maintain high levels of guest satisfaction

A successful Guest Service Supervisor must possess excellent communication and problem-solving skills, as well as the ability to work well under pressure.