Customer Experience Lead

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

At Amazon, we are seeking a highly skilled Customer Experience Lead to join our Middle East Customer Service team. The successful candidate will be responsible for defining and delivering a customer-centric roadmap that significantly improves the shopping experience for customers.

Key Responsibilities
  • Identify opportunities to improve customer experience and work end-to-end to implement solutions.
  • Analyze customer feedback and trends to drive resolution of issues.
  • Influence stakeholders to drive changes and improvements.
  • Report customer experience project metrics and status updates.

The ideal candidate will have excellent written and verbal communications skills, with an ability to interact with senior stakeholders. They will also have a strong understanding of program management concepts and be able to effectively manage multiple workstreams at the same time.

BASIC QUALIFICATIONS
  • Excellent written and verbal communications skills.
  • Ability to analyze complex data and make informed decisions.
  • Strong understanding of program management concepts.


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