Workforce Management Director

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
Senior Manager, Workforce Management – Customer Service

Keeta is a dynamic and innovative global food delivery platform. Leveraging cutting-edge technology, we provide fast, reliable, and seamless experiences for our customers. Our mission is to help people eat better, live better.

We're seeking a data-driven strategist with a passion for workforce planning, operational efficiency, and customer service excellence to lead our workforce management efforts.

Key Responsibilities:

  • Forecast & Plan – Develop short- and long-term workforce forecasts to ensure optimal staffing and resource planning.
  • Scheduling & Real-Time Management – Design and optimize schedules, oversee real-time workforce adjustments, and lead teams to handle dynamic service demands.
  • Performance Analytics & Optimization – Track key KPIs (service levels, AHT, staff utilization), drive data-backed improvements, and collaborate with operations to enhance efficiency.
  • Tools & System Management – Implement and maintain WFM tools while exploring automation and AI-driven optimizations.
  • Cross-Team Collaboration – Partner with operations, recruitment, training, and tech teams to align workforce strategies with business goals.

Why Keeta?

  • Innovation-Driven: We use advanced technology solutions to disrupt the traditional food delivery landscape.
  • Fast-Growing & Dynamic: We're expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.


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