Service Excellence Manager
3 days ago
We are Ith Icoserve, a leader in medical technology committed to revolutionizing patient care. As a Regional Healthcare Service Director, you will oversee customer service operations in your assigned region, driving exceptional experiences and outcomes for patients worldwide.
Your primary focus will be on developing and executing strategic plans to enhance customer satisfaction, engagement, and loyalty. You will lead cross-functional teams to design and implement process improvements, foster a culture of innovation and excellence, and build lasting relationships with clients.
Key Responsibilities:
- Designing and executing comprehensive customer satisfaction strategies, incorporating market research and customer feedback.
- Leading cross-functional teams to develop and implement process improvements, focusing on operational efficiency and quality enhancement.
- Collaborating with internal stakeholders to align customer objectives with business targets, ensuring seamless integration of service initiatives.
- Fostering a culture of innovation and excellence, encouraging employees to share best practices and creative ideas.
- Mentoring and developing staff members to enhance their skills and expertise, promoting career growth and advancement.
- Conducting regular customer satisfaction surveys and analyzing feedback to identify areas for improvement.
- Establishing and maintaining effective communication channels with customers, ensuring prompt issue resolution and proactive problem prevention.
If you are a seasoned professional with a proven track record of driving customer satisfaction and organizational excellence, we invite you to join our team and contribute to shaping the future of healthcare.
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Operations Excellence Leader
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