Wait Staff Supervisor
4 days ago
Premium Solutions Consultancy is seeking a dedicated Wait Staff Supervisor to join our team. In this crucial role, you will be responsible for overseeing a team of wait staff to deliver exceptional customer service and maintain the highest standards of service.
Main Responsibilities:
- Create and implement robust training initiatives for wait staff on customer service best practices.
- Streamline daily operations by managing team schedules and workload effectively.
- Ensure that all food orders are efficiently processed and served while adhering to hospital food safety regulations.
- Establish a pristine and welcoming dining ambiance, addressing customer concerns diplomatically.
- Monitor stock levels and reduce waste by promptly reporting any discrepancies.
- Liaise with HR to select new staff and conduct regular performance reviews.
- Verify wait staff adherence to hospital food handling and safety regulations.
Vital Requirements:
- Minimum 2 years' experience in a supervisory or management position.
- Bachelor's degree or diploma in Hospitality or a related field.
- Desirable: prior experience working in a hospital or healthcare facility.
- Exceptional communication and interpersonal skills.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Strong leadership and problem-solving abilities.
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