Logistics Growth Strategist

5 days ago


Riyad Al Khabra, Saudi Arabia Lalamove Full time

Lalamove is committed to revolutionizing the logistics industry through innovative solutions and technology. As a key member of our team, you will play a vital role in driving our growth and expansion into new markets.

About the Role

The Driver Operations Manager will be responsible for developing and implementing strategies to grow our driver supply in KSA. This involves managing a team of driver operations leads and associates, ensuring the efficient onboarding of new drivers, and maintaining high levels of customer satisfaction.

Responsibilities:
  • Developing Driver Acquisition Strategies: Create and implement plans to attract and retain top talent among drivers in KSA.
  • Managing Driver Operations Teams: Supervise and mentor a team of driver operations leads and associates to ensure seamless execution of local operations.
  • Improving Operational Efficiency: Identify areas for improvement and develop strategies to optimize driver operations, reduce costs, and enhance customer experience.
  • Maintaining High Levels of Customer Satisfaction: Ensure that all drivers meet the highest standards of quality and professionalism, resulting in consistently positive customer feedback.
  • Collaborating with Cross-Functional Teams: Work closely with other departments, such as marketing and customer support, to drive business growth and improve overall performance.


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