Global Guest Experience Specialist

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Blacklane Full time

We are seeking a Global Guest Experience Specialist to join our team at Blacklane. As a key member of our customer service team, you will be responsible for delivering high-quality service that meets the expectations of our discerning guests worldwide.

You will work closely with our customers and chauffeurs to resolve queries, provide solutions, and ensure a smooth customer experience. Your excellent communication skills, problem-solving abilities, and proactive attitude will make you an ideal fit for this role.

About the Role

In this role, you will:

  • Provide high-quality customer service that reflects our premium brand and service proposition.
  • Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
  • Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.

You will also be responsible for contributing to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.

About Us

Blacklane is a leading provider of premium global chauffeur services, committed to creating true peace of mind for discerning travelers. Our mission is to deliver perfect experiences around the world and inspire a better future.

We offer a dynamic and collaborative work environment, flexible working hours, home office days, employee stock options, fair remuneration, sustainability initiatives, and equal opportunity policies. If you are passionate about delivering exceptional customer experiences, join our team and shape the future of luxury transportation



  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Our ApproachWe're dedicated to crafting unforgettable experiences for our guests at Arab National Bank's Riyadh location.We seek like-minded individuals who share our passion for hospitality to join our team at a stunning fine-dining restaurant.Core Responsibilities:Deliver exceptional guest experiences with every interaction.Oversight of table reservations...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Red Sea Global Full time

    Company OverviewRed Sea Global is a pioneering company that is revolutionizing the way we experience destinations. With a strong commitment to people and planet, our transformative programs are driving positive change in Saudi Arabia and beyond.Job DescriptionThe Senior Manager of Experience Design will lead the creative vision, strategy, and delivery of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    Hotel Background:The Kimpton Riyadh hotel, located in the heart of Saudi Arabia's capital city, is a luxurious boutique hotel that offers a unique and memorable experience for its guests. As a member of our pre-opening team, you will play a pivotal role in shaping the hotel's culture and reputation.Job Description:As a Chief Concierge, you will be...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Guest Experience Coordinator Job DescriptionCARE is seeking a highly skilled and experienced Guest Experience Coordinator to join our team. As a Guest Experience Coordinator, you will be responsible for ensuring that all guests receive a warm and welcoming experience, from the moment they arrive at the establishment until the end of their visit.Your primary...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full time

    We are seeking an experienced Guest Experience Director to lead our front desk team at Crowne Plaza Riyadh RDC Hotel & Convention Center.Key Responsibilities:Develop and implement effective guest experience strategies.Lead and manage the front desk team to deliver exceptional guest experiences.Maintain accurate guest profiles and track...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

    An exceptional guest experience is at the heart of everything we do at Sofitel. As Guest Experience Manager, you will be responsible for creating a warm and welcoming atmosphere that exceeds our guests' expectations.Key Responsibilities:Create a personalized experience for all guests, ensuring a seamless transition from arrival to departure.Cultivate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

    Job OverviewWe are seeking an experienced Guest Relations Manager to join our luxury hospitality team at Selective Touch Consultancy.The ideal candidate will have a proven track record of delivering exceptional customer service and managing large teams.Key responsibilities will include:Overseeing the entire guest journey to ensure outstanding...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

    Sofitel is committed to delivering exceptional guest experiences, and we are seeking a Welcoming Experience Specialist to join our team. As Guest Experience Manager, you will be responsible for creating a warm and welcoming atmosphere that makes our guests feel valued and appreciated.Key Responsibilities:Greet guests upon arrival and ensure a smooth check-in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Job DescriptionThe Ritz-Carlton is a world-renowned luxury hotel brand with a rich history of delivering exceptional guest experiences. As a member of our team, you will have the opportunity to be part of a dynamic and supportive team environment, where everyone strives to exceed our guests' expectations.About This RoleWe are currently seeking a highly...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full time

    About the JobWe are seeking a highly skilled Guest Movement Specialist to join our team at Six Flags Qiddiya City and Aquarabia. As a key member of our operations team, you will be responsible for ensuring the safe and efficient movement of guests throughout the park.Your primary focus will be on developing and implementing transportation policies and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Job DescriptionWe are seeking a highly skilled Guest Relations Manager to join our team at DIMENSIONS. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Provide Excellent Guest Service: Greet clients upon arrival, coordinate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    About the JobWe are seeking a highly skilled Butler - In Park services professional to join our team at Six Flags مدينة القدية. As a Butler - In Park services, you will be responsible for delivering exceptional guest experiences while providing excellent customer service in a fast-paced environment.Key ResponsibilitiesTake guest orders and ensure...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time

    About the Role:We are seeking a highly motivated Key Responsibilities: Client Experience Specialist to join our team at Global Blue. As a Client Experience Specialist, you will play a critical role in delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Your key responsibilities will...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time

    Are you passionate about delivering exceptional customer experiences? Do you have excellent communication and problem-solving skills?We are looking for a skilled Multilingual Support Specialist to join our team at Global Blue.Provide timely and effective support to customers in multiple languagesIdentify and resolve customer complaints and issuesCollaborate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sure Global Technology Full time

    Sure Global Technology OverviewSure Global Technology is a Saudi company founded in 2006 in Riyadh. Our company focuses on the information technology field and offers a wide range of innovative and professional digital solutions, including digital transformation, development of electronic services, software development, infrastructure and information...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Red Sea Global Full time

    Get AI-powered advice on this job and more exclusive features.Be the change. Join the world's most visionary developer.Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

    About Our Ideal CandidateWe are looking for a highly motivated and experienced Human Resources Executive to join our team at Crowne Plaza Riyadh Al Waha, an IHG Hotel. As an HR Executive, you will be responsible for delivering exceptional HR services, managing staff facilities, and building strong government relations.Main ResponsibilitiesTransportation...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Chalhoub Group Full time

    Job SummaryAt Chalhoub Group, we're looking for a talented Store Manager to spearhead our retail operations and drive business success. As a key member of our team, you'll be responsible for overseeing store performance, developing talent, and fostering a positive work environment.Main ResponsibilitiesDevelop and execute operational strategies to maximize...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time

    Role Overview:As a Multilingual Help Desk Agent at Global Blue, you will be responsible for providing exceptional customer service to our clients. You will work closely with internal teams to resolve customer inquiries and ensure that all issues are resolved to the customer's satisfaction.The key responsibilities of this role include:Providing customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia UNAVAILABLE Full time

    Bio-Rad Laboratories is seeking a highly skilled Global Field Marketing Specialist to join our office in Riyadh. In this role, you will be responsible for executing regional marketing tactics that support the global field marketing plan.Key Qualifications:5 years of proven work experience with a mix of marketing, strategic, technical, and business...