Client Experience Specialist

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time
Role Overview:

As a Multilingual Help Desk Agent at Global Blue, you will be responsible for providing exceptional customer service to our clients. You will work closely with internal teams to resolve customer inquiries and ensure that all issues are resolved to the customer's satisfaction.

The key responsibilities of this role include:
  1. Providing customer support through various communication channels such as phone, email, and chat.
  2. Responding to customer inquiries in a polite and professional manner.
  3. Collaborating with internal teams to resolve complex customer issues.
  4. Documenting customer interactions and updating records accordingly.
  5. Maintaining up-to-date knowledge of products and services to provide accurate information to customers.

Requirements:

To succeed in this role, you should have:
  • A secondary education degree or university degree (Bc/MA).
  • Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
  • Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
  • PC literate with experience using MS Office.
  • Excellent communication and interpersonal skills.

Benefits:

We offer a competitive compensation package including a salary range, benefits, and opportunities for career growth and development.

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