Senior Application Operations Manager

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

Job Summary

Giza Systems is seeking a highly skilled Senior Application Operation Engineer to join our team.

About the Role

We are looking for a technical expert to provide second-level support for our IT systems and applications, resolving complex technical issues in a timely manner. The ideal candidate will have a strong background in IT operations and a proven track record of troubleshooting and resolving technical issues.

Key Responsibilities

  • Monitor system performance and respond to incidents in a timely manner.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Collaborate with other IT teams to ensure seamless service delivery and issue resolution.
  • Maintain and update documentation for troubleshooting procedures and knowledge base articles.
  • Assist in the deployment and maintenance of IT infrastructure and applications.
  • Implement and follow IT service management (ITSM) processes and best practices.
  • Participate in on-call rotations and provide after-hours support as needed.
  • Develop and deliver training for first-level support staff.
  • Contribute to continuous improvement initiatives to enhance service quality and efficiency.

Requirements

  • Strong communication and collaboration abilities.
  • Ability to work in a fast-paced, agile environment.
  • Great Time Management Skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and multitasking skills.
  • Customer-focused mindset.

What We Offer

Giza Systems offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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