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HP Service Manager Administrator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time
Job Overview

TAWANTECH is seeking a highly skilled HP Service Manager Administrator to join our team. As an experienced professional in system administration and IT service management, you will be responsible for installing, configuring, and upgrading HP Service Manager (HPSM).

You will manage user access, roles, and permissions, perform system health checks and routine maintenance, and configure Service Manager modules (Incident, Change, Problem, Service Request, etc.). Additionally, you will customize forms, workflows, business rules, and notifications.

Developing and maintaining Service Level Agreements (SLAs) and automation rules are also key responsibilities. Furthermore, you will integrate HPSM with other ITSM tools, develop scripts using JavaScript, RAD, and Connect-It, and manage Web Services (REST/SOAP) integrations.

Monitoring application performance and optimizing database queries, troubleshooting system issues and applying fixes or patches, working with infrastructure teams for server and database tuning, implementing role-based access controls (RBAC) and security best practices, ensuring compliance with IT policies, audits, and industry standards, and applying patches and updates to fix vulnerabilities.

Provide technical support for end-users and service desk teams, conduct training sessions for IT teams on HPSM features and best practices, document procedures, configurations, and troubleshooting guides, develop and maintain reports using HPSM reporting tools and dashboards, analyze trends in incidents, problems, and changes for process improvements, and generate compliance and performance reports for management.

The ideal candidate will have 4 years of experience in HP Service Manager administration, strong technical skills in system management, excellent problem-solving and troubleshooting abilities, effective communication and teamwork skills, and knowledge of the ITIL framework.

A Bachelor's degree in Computer Science or related field is required. Mid-senior level professionals with a background in IT services and consulting are encouraged to apply.