Solution Consultant
3 days ago
The Solution Consultant at Midis Group Kuwait is responsible for driving sales opportunities through technical presentations, demonstrations, and solution designs. S/he ensures seamless implementation and customer satisfaction post-sale.
Main Responsibilities- Develop and maintain deep knowledge of products and services to effectively engage with customers and partners;
- Drive sales opportunities through technical presentations, demonstrations, and solution designs, ensuring seamless implementation and customer satisfaction post-sale;
- Collaborate with internal teams to provide feedback, address customer needs, and identify upselling opportunities to enhance customer adoption and ROI;
- Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
- Maintain strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
- Provide technical product enablement and mentoring to channel and internal resources;
- Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
- Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
- Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development;
- Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
- Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
- Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
- Identify opportunities for upselling or cross-selling, driving additional revenue streams.
A Bachelor's degree in Computer Engineering, Computer Science or any other related field is required.
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