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Senior Customer Relationship Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

About the Role

We are looking for an exceptional Customer Relationship Manager who can lead our service delivery team and maintain strong customer relationships.

The ideal candidate will have a proven track record of managing projects, fixing reliability issues, tracking service metrics, and managing budgets.

  • Maintain excellent communication with customers to ensure their needs are met
  • Oversee service delivery within the business context to ensure high levels of customer satisfaction
  • Lead the service delivery team and manage conflict to ensure efficient task completion
  • Determine ways to reduce costs without compromising customer satisfaction
  • Assess customer feedback and use creativity to refine services
  • Build partnerships with team leaders to develop company services, delivery criteria, and issue resolution strategies

Qualifications

A bachelor's degree in a business-related field is required. 10 years of experience in managed services and SLA, along with a PMP certificate, is highly desirable.