Guest Experience Associate
1 day ago
Our Guest Experience Experts are the face of our hotel, and we're looking for someone who can provide exceptional service and make our guests feel at home.
If you're a team player who is passionate about delivering outstanding customer service, we want to hear from you
**Key Responsibilities:**
* Provide exceptional service to guests, responding to their needs and requests in a timely and professional manner
* Process operational needs, such as room assignments and key card requests
* Address guest requests and concerns, escalating issues to management as needed
* Complete reports and maintain accurate records
* Share the highlights of the local area with guests, including recommendations for dining, shopping, and entertainment
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment
* The chance to work with a global brand and make a real difference in the lives of our guests
**Requirements:**
* High school diploma or equivalent
* No related work experience required
* Ability to work in a fast-paced environment and provide exceptional customer service
* Strong communication and problem-solving skills
* Ability to work a variety of shifts, including evenings and weekends
**Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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