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Executive Manager Business Service Account Management

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Edarabia Full time
Job Summary

We are seeking a highly skilled Business Service Account Manager to join our team at Edarabia. As a key member of our organization, you will be responsible for managing our Business Service Account Management team to provide exceptional support to our premier business customers.

Key Responsibilities
  • Customer Focal Point: You will be the primary point of contact for all business customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
  • Issue Resolution: You will work closely with internal and external functions to facilitate issue resolution and meet prescribed Service Level Agreements.
  • Liaison and Communication: You will serve as a liaison between Edarabia and our business customers, resolving issues efficiently and effectively.
  • Business Service Review: You will conduct regular business service reviews with clients to gather feedback on our products and services.
  • Customer Needs Acquisition: You will engage with customers through regular interactions to understand their needs and preferences.
  • Issue Resolution and Progress Updates: You will work to resolve complex and long-standing customer issues, providing regular progress updates as needed.
  • Reporting and Analysis: You will generate clear reports on customer service provided by Edarabia, including feedback and recommendations for improvement.
  • Additional Responsibilities: You will perform other duties as required by higher levels of management.