Customer Success Professional
6 days ago
About the Role:
The Customer Success Manager – Named Accounts will be responsible for customer retention among Nintex's top strategic accounts with a technical focus in line with adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Nintex.
This role includes evangelism and enablement of Nintex products to existing customers and to the specific top customers' partners. The ideal candidate will have 2 – 4 years in a customer support, business development, sales, or customer success role preferably with a software company, and experience with detailed account planning preferred.
Your Key Responsibilities:
- Develop a customer success plan that is co-authored between sales and the CSM role to ensure adoption and active use of Nintex products.
- Coordinate with Nintex Account Managers on each customer in the portfolio to drive evangelism and enablement of Nintex products.
- Provide product feedback and feature gaps delivered on behalf of the customer to R&D, and work cross-functionally with all Nintex departments to escalate customer issues, remove roadblocks, communicate customer challenges, and provide key feedback.
Requirements:
- Bachelor's degree in computer science, business, or a similar discipline.
- Salesforce experience required.
- Tableau/Power BI experience preferred.
Nintex Offers:
A hybrid working model, enabling us to build culture, learn, and grow together. Our offerings differ from country to country, but we offer our entire global workforce an array of exciting perks and benefits, including flexible paid time off policy, employee wellness programs and counseling resources, meaningful peer recognition and awards, paid parental leave, invention/patenting assistance, community impact, paid volunteer time, and opportunities for intercultural learning and celebration.
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