Customer Service Operations Lead

About the RoleWe are looking for an experienced Customer Service Operations Lead to join our team at Keeta. As a key player in shaping the future of customer service operations, you will be responsible for leading, innovating, and optimizing workforce management at scale.The successful candidate will have 5+ years of WFM experience in a customer...

Job OverviewWe are seeking a highly experienced and results-driven Customer Service Team Lead to join our team in Riyadh, Saudi Arabia. As a key member of our global operations team, you will be responsible for delivering exceptional customer service and ensuring seamless interactions with our customers.This is an exciting opportunity for a talented...

Job Title: Customer Service Operations ManagerAbout Landmark ArabiaWe are a leading retail apparel and fashion company seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our customer service department, you will play a crucial role in ensuring seamless customer interactions and driving business growth through...

About Usnoon is a technology leader dedicated to accelerating the digital economy of the Middle East. We empower regional talent and businesses to meet the full range of consumers' online needs.We operate without boundaries, aggressively pursuing our mission to be the best place to buy and sell things.The region's homegrown e-commerce platform and leading...

About Arabic Computer Systems:We are a dynamic company looking for a skilled Customer Service Manager Lead to join our team. As a Customer Service Manager Lead, you will be responsible for maintaining positive relationships with customers and overseeing service delivery within the business context.Your primary responsibilities will include:Maintaining...

**Job Overview:**As a Customer Service Operations Manager at 2P Perfect Presentation, you will oversee and direct a team of customer service representatives to deliver exceptional service to clients.The ideal candidate is experienced in managing teams and has excellent time management skills to ensure seamless call center operations.

Role OverviewAs a Customer Service Operations Manager at Lalamove, you will be responsible for providing exceptional frontline people leadership and operational management for the Level 1 and Level 2 Contact Centres in KSA.This is a key role that requires a proactive approach to ensuring operational excellence and excellent customer service. You will work...

Responsibilities:The Customer Support Lead will be responsible for:Collaborating with the Customer Success Manager to develop and implement strategies that enhance customer support quality and efficiencyMonitoring and analyzing customer support metrics to identify areas for improvement and optimize processesFostering a customer-centric culture within the...

Arab National Bank is looking for a highly skilled Service Delivery Excellence Manager to join our team in Riyadh, Saudi Arabia. As a key member of our Perfume & Cosmetics industry team, you will be responsible for driving customer satisfaction and operational efficiency.Responsibilities:This role involves managing a team of customer service representatives,...

Role Overview:The Customer Service Shift Leader plays a crucial role in ensuring the delivery of exceptional customer service at Keeta.Responsibilities:Oversight of customer service agents during rotating shifts.Provision of business guidance and standard processes to agents.Point of contact for urgent cases.Identification of operational or process issues...

About the RoleJohnson & Johnson is a global healthcare leader with a strong commitment to innovation and customer satisfaction. We are currently seeking an experienced Customer Service Team Lead to join our team in Riyadh, Saudi Arabia.Job DescriptionThis role will be responsible for creating a world-class customer experience by emphasizing excellence in...

We are seeking a highly skilled and experienced customer service team lead to join our team at Keeta.Job DescriptionThis is a full-time role that requires strong leadership and communication skills to manage customer interactions and resolve issues.The successful candidate will have excellent problem-solving and analytical skills, as well as the ability to...

As a key member of the Tamkeen Human Resource (THR) team, the Customer Service Director plays a vital role in overseeing the daily operations of the call center.About This JobThis is an exciting opportunity to lead a high-performing team of customer service professionals and drive business growth through exceptional service delivery.The ideal candidate will...

Job DescriptionWe are seeking a Customer Service Team Lead to join our team at Johnson & Johnson. In this role, you will be responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.The ideal candidate will have 4+ years of...

We are seeking an experienced Customer Service Supervisor Lead to join our front desk team at Crowne Plaza Riyadh RDC Hotel & Convention Center.Key Responsibilities:Lead and manage the front desk team to deliver exceptional guest experiences.Develop and implement effective customer service strategies.Maintain accurate guest profiles and track...

Job DescriptionCompany Overview:At شركة درعه للتجاره, we are committed to delivering exceptional customer experiences that drive loyalty and retention. Our goal is to provide world-class service that exceeds our customers' expectations.Job Summary:We are seeking a highly skilled Head of Customer Service to lead our customer service team in...

Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer service professionals, and implementing technologies and processes...

Role Overview:We are seeking an experienced Customer Support Lead to join our team at CEQUENS. As a key member of our customer success department, you will play a vital role in delivering exceptional customer experiences and driving business growth.Main Responsibilities:Collaborate with the Customer Success Manager to develop and implement strategies that...

Get AI-powered advice on this job and more exclusive features.Overview: The Head of Customer Service plays a crucial role in enhancing customer satisfaction by leading and managing the customer service department within the organization. This leadership position entails developing strategies to improve customer interaction, directing a team of customer...

Job OverviewTaab Group is seeking a skilled Customer Service Excellence Manager to lead our customer service team in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role involves working closely...