Customer Service Team Lead

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

We are seeking a highly skilled and experienced customer service team lead to join our team at Keeta.

Job Description

This is a full-time role that requires strong leadership and communication skills to manage customer interactions and resolve issues.

The successful candidate will have excellent problem-solving and analytical skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities
  1. Responsible for managing customer interactions and resolving issues in a timely and professional manner.
  2. Collaborate with the team to develop and implement effective measures to control complaints.
  3. Ensure service quality at sites within the region and promote a positive customer experience.
  4. Develop and implement training programs to enhance employees' overall quality and business capabilities.


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