Customer Value Optimization Expert

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time
Job Description
The Senior Business Value Specialist role involves working closely with customers to help them maximize the financial benefits of using Amazon Connect. This includes conducting in-depth analyses of customer contact center operations and usage patterns, providing recommendations on how to optimize their Amazon Connect implementation for cost savings, and helping customers understand the total cost of ownership and economic impact of transitioning to Connect.

This requires discovering customer business outcomes and the metrics that drive them, creating a business justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect, and collaborating with the AWS team to help customers realize the full potential of using Amazon Connect.



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