Client Relations Supervisor

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

We are looking for a skilled Client Relations Supervisor to join our team at Dafater. In this role, you will be responsible for overseeing the client relations function to ensure exceptional customer service.

About the Role:
  • Oversee the client relations function to ensure exceptional customer service.
  • Develop and implement strategies to improve customer engagement and retention.
  • Collaborate with internal teams to align on customer needs and drive business growth.

Key Responsibilities:

  • Supervise a team of Client Relations Specialists to ensure the delivery of exceptional customer service.
  • Act as the escalation point for complex customer issues and provide timely resolutions.
  • Identify opportunities for customers to expand their use of our products and services.

Requirements:

  • 3+ years of experience in client relations, account management, or a related field.
  • Proven track record of delivering customer satisfaction targets.
  • Excellent leadership and communication skills.


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