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Enterprise Client Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

At Unifonic, Inc., we pride ourselves on our collaborative work environment, where creativity and new ideas are encouraged.

As a Customer Success Manager, you will play a crucial role in fostering long-lasting relationships with our clients, ensuring they get the most out of our platform.

About This Role

This position requires someone with excellent communication skills and a proven track record of building lasting relationships with customers and internal teams.

  • Develop Customer Success Plans: Collaborate with customers and internal teams to create comprehensive plans that include QBRs, Executive Business Reviews, and churn mitigation strategies.

  • Establish Trust: Build trusted advisor relationships with high-value customers, guiding them to optimize the use of our platform.

  • Drive Adoption and Engagement: Engage customers to drive early and sustained adoption of our solutions, ensuring long-term success.

  • Proactive Problem-Solving: Identify and address potential issues before they become major problems, minimizing churn and revenue contraction.

  • Thought Leadership: Share insights and expertise to benefit customers and the broader Solutions team.

What Skills Do You Need?

  • A minimum of 5 years of experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in SaaS or consumption-based technology companies.

  • A strong understanding of SaaS business models and the ability to support complex enterprise customers in achieving measurable value.

  • Excellent communication skills, with the ability to articulate complex problems clearly to different audiences.

  • A self-motivated, entrepreneurial mindset, and a strong team player.