Miu Miu CRM Business Developer
6 days ago
The In-Store CRM for Miu Miu will be responsible for strengthening and developing CRM & clienteling initiatives in store and supporting the sales staff with a strong focus on driving business through client outreach initiatives (client interactions) and private appointments.
Responsibilities:- Supporting Sales Staff: Ensure sales staff are cultivating clients guaranteeing their outreach (outbound communications) through interactions and private appointments.
- Training and Development: Consistent training and strengthening of store teams on CRM & clienteling activities (including onboarding of new store members to ensure consistency in skill set across the team) through the use of CRM/clienteling digital tools and processes.
- CRM Outreach Initiatives: Ensure the development, implementation and execution of store CRM outreach initiatives including the definition of local outreach activities, client target list extraction, implementation of initiatives through client advisors and initiative performance monitoring.
- Adoption and Execution: Ensure adoption, consistent execution and follow-up of the Brand clienteling strategy, resources and culture across all store team members.
- Individual Feedback: Provide individual feedback to store staff on specific CRM initiatives and updates.
- Best Practices: Share and encourage clienteling best practices with store staff.
- Client Gifting and Experience Budget: Manage client gifting and customer experiences budget in order to strategically develop client relationships.
- KPIs Monitoring: Monitor and track the main KPIs on a store and individual client advisor level, including: client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.
- Digital Tool Training: Educate, train and proactively encourage sales staff on the use of the digital tools available (e.g. C-Sphere) to perform clienteling initiatives.
Luxury retail experience is preferred. Strong technical attitude and digital mindset. Languages: Arabic, English is mandatory. Client centric attitude, problem solving, flexibility, empathy, energy.
Seniority Level and Employment TypeMid-Senior level, Full-time position.
Industry and Job FunctionRetail and Retail Apparel and Fashion, Analyst, Administrative, and Customer Service.
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