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Customer Experience Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Careem Networks FZ LLC Full time

About the Job

Careem Networks FZ LLC is looking for a Customer Experience Manager to join our team in KSA. The ideal candidate will have experience in growth marketing, e-commerce, food/grocery delivery, or tech platforms.

Key Responsibilities
  • Develop and execute customer-centric strategies to drive user engagement and retention.
  • Conduct market research and analysis to identify opportunities and challenges.
  • Collaborate with internal teams to implement strategies that drive user engagement and retention.
Key Skills
  • Bachelor's or Master's degree in Marketing, Engineering, Data Science, or a related field.
  • 4-6 years of experience in growth marketing, e-commerce, food/grocery delivery, or tech platforms.
  • Hands-on experience with tools like Google Ads, Meta Ads Manager, SQL, Tableau, or Looker.
  • Well-versed in data mining, statistical modeling, and advanced data analysis.
  • Strong understanding of A/B Testing, Regression Analysis, User Segmentation, Cohort analysis, churn/attrition modeling, CLTV models.
  • Proficiency in analyzing and leveraging metrics such as CAC, LTV, ARPU, and conversion rates.
  • Excellent communication and stakeholder management skills.
  • Deep understanding of food/grocery delivery market trends, customer behavior, and competitive landscapes.