Area Service Manager

3 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia 1st Executive Full time
{"h3": "About the Area Service Manager Role"}

At 1st Executive, we are seeking an experienced Area Service Manager to join our team in Riyadh, Saudi Arabia. As a key member of our operations team, you will be responsible for managing all resources within a branch to meet business targets.

Key Responsibilities
  • Implement sales and commercial policies in the branch for existing installations and modernizations, adhering to established procedures.
  • Optimize branch staffing of service technicians by planning personnel needs, including route organization, workloads, and training.
  • Drive sales and fulfillment business for sales targets, ensuring customer satisfaction and employee engagement.
  • Lead technicians in matters of customer and employee satisfaction, adding value to the business, quality of work, and operational efficiency.
  • Promote, motivate, coordinate, and direct activities of the existing installation sales/modernization sales and existing installations supervisor in the respective areas of the branch.
  • Coordinate the development and execution of all work, optimizing work-groups, tools, and means to meet sales, invoicing, activity, yield, and quality objectives.
  • Conduct periodical inspections to ensure fulfillment and customer satisfaction.
  • Manage problem-solving of sick units and improvement, ensuring the application of safety and health guidelines.
  • Manage maintenance portfolio from service contract offer to collection of bad debts, including follow-up actions.
  • Process owner and operational responsible for applying company policy, ensuring the collection of all sales under responsibility.
Requirements
  • Degree in Technical, Mechanical, Electrical, Electronics, or Industrial Engineering.
  • At least 5 solid years' experience, with at least 2 years in a managerial/supervisory role.
  • Desired organization and planning skills, E&E procedures knowledge, presentation skills, customer orientation skills, and sales skills.
  • Experience in managing a portfolio of maintenance units and good leadership in managing maintenance teams.
  • Open to male Saudi nationals only.
What We Offer
  • Salary to be used as a guide only, reflecting experience levels and interview performance.
  • Salary as a guide around 12k - 16k SAR per month base salary.
  • Plus accommodation allowance and transport allowance.

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