Outbound Sales and Customer Experience Director
1 week ago
We are seeking an experienced Outbound Sales and Customer Experience Director to lead our contact center operations in Saudi Arabia. As a key member of our team, you will be responsible for driving business growth through exceptional customer service and strategic process improvement.
Main Responsibilities:- Develop and implement effective sales strategies to drive revenue growth.
- Lead and manage a team of call center agents, ensuring high levels of customer satisfaction and loyalty.
- Develop and implement strategies to enhance service quality and operational efficiency.
- Oversee quality assurance services to ensure compliance with industry standards.
- Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
- Bachelor's degree in a relevant field, such as business administration or communication.
- At least 6 years of experience in contact center management, with a proven track record of success.
- Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Fluency in Arabic and English, with excellent written and verbal communication skills.
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