Reservations Operations Manager
3 days ago
About Sofitel Mumbai BKC
We are a luxury hotel that offers a unique experience to our guests. Our team is dedicated to providing exceptional service and making every stay memorable.
This role will be responsible for handling all incoming and outgoing room reservation requests, as well as promoting the hotel's image and increasing revenue through effective communication and sales skills.
The ideal candidate will have previous experience in a similar role and possess excellent teamwork, planning, and supervising skills.
- To answer calls with clear speech and pleasant voice.
- To attend and handle room reservation requests according to hotel standards and procedures.
- To attract guests and enhance their loyalty by providing distinctive service through communication and sales skills.
Benefits
We offer a supportive work environment, opportunities for growth and development, and exclusive benefits specific to the hospitality industry.
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