Reservations Supervisor
4 days ago
A Reservations Supervisor plays a crucial role in managing the reservations department and ensuring a seamless booking experience for guests. Here are the typical day-to-day activities for this position:
Day-to-Day Activities of a Reservations Supervisor
- Overseeing Reservations:
- Managing and processing reservation requests, changes, and cancellations received via phone, email, or online booking systems
- Ensuring the accuracy of room blocks, reservations, and group market codes
- Guest Interaction:
- Handling guest inquiries and providing information about room availability, rates, and hotel amenities
- Explaining guarantee, special rate, and cancellation policies to callers
- Team Supervision and Training:
- Leading and mentoring the reservations team to ensure high standards of service
- Conducting training sessions to keep the team updated on new procedures and promotional offers
- Revenue Management:
- Monitoring room availability and adjusting rates to maximize occupancy and revenue
- Following sales techniques to maximize revenue and meet call center sales objectives
- Administrative Tasks:
- Preparing and submitting reports on reservation statistics, occupancy rates, and revenue
- Maintaining accurate records of all reservations and guest information
- Problem-Solving and Issue Resolution:
- Addressing and resolving any issues or challenges related to reservations
- Escalating complex issues to the appropriate department or supervisor if necessary
- Coordination with Other Departments:
- Communicating with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met
- Coordinating with the sales and marketing team about group bookings and special promotions
- Ensuring Quality and Compliance:
- Ensuring that all reservations handling and processes comply with hotel policies and standards
- Reviewing and implementing new reservations procedures to improve efficiency
- Strong Communication Skills:
- Ability to communicate clearly and effectively with guests, staff, and other departments.
- Organizational Skills:
- Managing multiple tasks and maintaining detailed records efficiently.
- Attention to Detail:
- Ensuring accuracy in reservations and guest information.
- Leadership and Team Management:
- Leading and motivating the reservations team to provide excellent service.
- Problem-Solving Skills:
- Addressing and resolving issues promptly and effectively.
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Two to Three years' prior tenure in a similar role
- International luxury hotel chain background
- GCC exposure
- English Fluency is required
- Arabic Fluency is preferred
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