Restaurant Operations Supervisor
1 day ago
Kitopi is a leading provider of food experiences in the region, committed to delivering joy through its magical creations. As a Floor Manager, you will be responsible for overseeing the day-to-day operations of our outlets, ensuring seamless guest experiences and optimizing profitability.
Key Responsibilities
- Schedule reservations or special events, ensuring effective communication with the culinary team and staff.
- Manage floor staff, guaranteeing a smooth guest experience as per shift schedules.
- Assist Host staff during peak times, providing exceptional greeting and orientation services.
- Maintain accurate records of guest feedback, comments, and complaints, identifying areas for improvement.
- Monitor and maintain cleanliness of dining areas and workspaces.
- Plan and conduct daily briefings with staff, ensuring they are informed about new policies and updates.
- Control product wastage in kitchen and guest areas, reporting any issues to the outlet manager.
Requirements
- Minimum 5 years of experience in a similar position.
- Excellent integration skills into new work environments.
- Strong knowledge of the market and F&B Retail.
- Presentable, high interpersonal and communication skills.
- Hard worker, team player, flexible under pressure.
- High self-motivation with ability to motivate others.
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