Head of Partner Support and Growth

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ninja Full time

Company Information

Ninja is a pioneering e-commerce company that aims to revolutionize the way businesses interact with their partners. Our Partner Care Team Lead will play a critical role in shaping our partner relationships and driving growth.

Key Responsibilities:

  1. Lead and mentor the Partner Care team, providing guidance and expertise to ensure high levels of performance and engagement.
  2. Develop and implement strategies to enhance partner satisfaction through effective communication and support.
  3. Monitor team performance metrics and provide regular reports to management on key indicators.
  4. Act as a liaison between partners and internal teams, ensuring alignment on goals and addressing any concerns.
  5. Build and maintain strong relationships with key partners to foster collaboration and partnership synergy.
  6. Conduct regular training sessions to equip team members with the necessary skills to address partner inquiries and issues effectively.
  7. Analyze feedback from partners to identify areas for improvement and drive changes within the organization.
  8. Stay informed of industry trends and best practices to maintain Ninja's position as a leader in partner support.

Candidate Requirements:

  1. Bachelor's degree in Business Administration, Communications, or a related field.
  2. 5+ years of experience in partner management, client services, or a similar role.
  3. 2+ years of experience in a leadership or supervisory position.
  4. Strong interpersonal and communication skills, with a focus on relationship-building.
  5. Proficient in using CRM systems and other support tools.
  6. Ability to analyze data and develop actionable insights to improve partner care.
  7. Highly organized with excellent problem-solving capabilities.
  8. A customer-centric mindset with a passion for delivering exceptional partner experience.


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