Account Growth Specialist
1 week ago
We are seeking a highly skilled Digital Transformation Executive to join our team at Microsoft Corporation. As a key member of our sales team, you will be responsible for cultivating relationships with customers and using Microsoft sales strategies to establish alignment and secure buy-in and execution.
Key Responsibilities- Account Management
- Oversee a complex/multiple account(s) and lead planning and prioritization efforts to anticipate and ensure appropriate responses to account needs.
- Develop strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities.
- Lead virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability.
- Prioritize line of business projects to achieve business outcomes.
- Reduce complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
- Customer Engagement
- Actively seek customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction.
- Help in the creation of long-term strategies aimed at maintaining levels of customer satisfaction.
- Orchestrate others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans to improve customer's overall experience.
- Leverage key executive relationships to build trust with the customer organization.
- Proactively establish agreement on success measures and manage execution on success measures to prevent the need for recovery plans.
- Business Transformation
- Develop compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes.
- Demonstrate thought leadership and present business plans to customers to generate new non-qualified opportunities.
- Guide others on how to tailor industry-specific presentations.
- Present outcome-based cross-solution strategies.
- Support business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers.
- Leverage consultative and insightful listening skills that disrupt the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction.
- Is sought out by the customer for guidance related to transformation.
- Proactively involves corporate resources and engages cross-industry resources to drive customer transformation.
- Ability to influence and mitigate proactively competitive risk.
- Ensures line-of-business wins are captured (e.g., customer write-ups) as references for scale through insightful listening.
- Industry Knowledge
- If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.
- Leverages their depth of industry knowledge to position Solution Area technology in industry context.
- Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from diverse candidates and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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