Client Success and Growth Specialist

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Willis Towers Watson Full time
About the Role

The RDI Client Success and Growth Specialist is a key position within the Strategic and Enterprise client segment in the Kingdom of Saudi Arabia. This role is responsible for supporting and growing the relationship with a portfolio of industry-specific clients.

Key Responsibilities
  • Relationship Building & Client Servicing
    • Manage participation process for a portfolio of clients within industry sectors
    • Assist with job matching, data submission, and interpretive/utilization assistance
    • Respond to second-level queries and more complex questions
  • Identify Additional Sales Opportunities
    • Identify opportunities to increase sales emphasizing renewals, retention, and integrated or ancillary service line opportunities
    • Identify and close opportunities for expanding our product portfolio with the client
  • Industry Survey Growth and Development
    • Work closely with the RDI team in Saudi Arabia to promote surveys to target participants in industry surveys and build new relationships
    • Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration
  • Training and Development
    • Organize and lead job match meetings
    • Conduct detailed training sessions and demos in our client-facing online tools for clients and consultants
    • Conduct forum meetings by country/geography or industry
    Requirements
    • Experience in a corporate environment, selling or delivering customer service
    • Compensation knowledge required
    • Proven track record of maintaining and growing business relationships
    • Excellent listener - able to probe, understand the issues, and respond with correct solutions
    • Strong analytical skills
    • Must be client-focused and have excellent client relationship management skills
    • Demonstrated ability to perform in a team environment
    Key Relationships
    • RDI Leader KSA (reports in to this role)
    • W&R Leader KSA
    • RDI team KSA


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