Client Success and Growth Specialist
1 week ago
The RDI Client Success and Growth Specialist is a key position within the Strategic and Enterprise client segment in the Kingdom of Saudi Arabia. This role is responsible for supporting and growing the relationship with a portfolio of industry-specific clients.
Key Responsibilities- Relationship Building & Client Servicing
- Manage participation process for a portfolio of clients within industry sectors
- Assist with job matching, data submission, and interpretive/utilization assistance
- Respond to second-level queries and more complex questions
- Identify Additional Sales Opportunities
- Identify opportunities to increase sales emphasizing renewals, retention, and integrated or ancillary service line opportunities
- Identify and close opportunities for expanding our product portfolio with the client
- Industry Survey Growth and Development
- Work closely with the RDI team in Saudi Arabia to promote surveys to target participants in industry surveys and build new relationships
- Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration
- Training and Development
- Organize and lead job match meetings
- Conduct detailed training sessions and demos in our client-facing online tools for clients and consultants
- Conduct forum meetings by country/geography or industry
- Experience in a corporate environment, selling or delivering customer service
- Compensation knowledge required
- Proven track record of maintaining and growing business relationships
- Excellent listener - able to probe, understand the issues, and respond with correct solutions
- Strong analytical skills
- Must be client-focused and have excellent client relationship management skills
- Demonstrated ability to perform in a team environment
- RDI Leader KSA (reports in to this role)
- W&R Leader KSA
- RDI team KSA
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