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Customer Service Excellence Coordinator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full time

Senior Hospitality Professional Wanted:

A leading luxury hospitality group seeks a Guest Relations Manager to deliver exceptional customer experiences.

The ideal candidate is passionate about hospitality, customer-focused, and skilled in guest engagement.

Key Job Responsibilities:

  1. Guest Experience Management – Oversee the entire guest journey, ensuring outstanding service.
  2. Service Quality & Feedback – Monitor guest satisfaction, address feedback, and implement improvements.
  3. VIP & Loyalty Management – Personalize experiences for VIPs and loyalty program members.
  4. Complaint Resolution – Handle guest concerns professionally to maintain brand reputation.
  5. Event Coordination – Manage special occasions and tailored experiences.
  6. Team Training & Leadership – Guide and train staff to maintain high service standards.
  7. Reporting & Improvement – Analyze guest feedback and collaborate on service enhancements.

Requirements:

  • Experience as a Guest Relations Manager in luxury hospitality, mainly restaurants.
  • Strong leadership, communication, and problem-solving skills.
  • Fluency in English & Arabic.
  • Currently in Saudi Arabia (locally available).
  • Ready to join immediately.