Customer Service Coordinator

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Landmark Arabia Full time

The Call Center Reporting Coordinator is responsible for creating, analyzing, and distributing reports that track call center performance.

Key Responsibilities:

  • Reporting and Analysis:
  • Generate daily, weekly, and monthly performance reports.
  • Identify trends and areas for improvement in call center operations.
  • Data Management:
  • Maintain accurate databases and ensure data integrity.
  • Provide insights and recommendations based on data analysis.

Qualifications and Skills:

  • Educational Background:
  • Bachelor's degree in business administration, information systems, statistics, or a related field (preferred but not mandatory).
  • Technical Skills:
  • Proficiency in Microsoft Office (especially Excel, including pivot tables and advanced formulas).
  • Experience with reporting tools like Power BI, Tableau, or similar software.
  • Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent attention to detail and organizational skills.
  • Effective communication and interpersonal skills.
  • Experience:
  • 1-2 years of experience in data reporting, analytics, or a call center environment.
  • Experience in call center operations is a plus.
  • Language:
Seniority level

Executive

Employment type

Full-time

Job function

Customer Service, Analyst, and Business Development

Industries

Retail Apparel and Fashion, Retail, and Climate Data and Analytics

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