Customer Service Coordinator
4 days ago
The Call Center Reporting Coordinator is responsible for creating, analyzing, and distributing reports that track call center performance.
Key Responsibilities:
- Reporting and Analysis:
- Generate daily, weekly, and monthly performance reports.
- Identify trends and areas for improvement in call center operations.
- Data Management:
- Maintain accurate databases and ensure data integrity.
- Provide insights and recommendations based on data analysis.
Qualifications and Skills:
- Educational Background:
- Bachelor's degree in business administration, information systems, statistics, or a related field (preferred but not mandatory).
- Technical Skills:
- Proficiency in Microsoft Office (especially Excel, including pivot tables and advanced formulas).
- Experience with reporting tools like Power BI, Tableau, or similar software.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Effective communication and interpersonal skills.
- Experience:
- 1-2 years of experience in data reporting, analytics, or a call center environment.
- Experience in call center operations is a plus.
- Language:
Executive
Employment typeFull-time
Job functionCustomer Service, Analyst, and Business Development
IndustriesRetail Apparel and Fashion, Retail, and Climate Data and Analytics
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