Enterprise Support Specialist
6 days ago
Join a highly motivated and collaborative team at Amazon Web Services as a Technical Account Manager. In this role, you will have the opportunity to foster innovation and drive business growth by providing strategic guidance to customers.
About the Role- You will be responsible for acting as a single point of contact to Enterprise Support customers, making recommendations on how new AWS offerings fit in the company strategy and architecture, and completing analysis and presenting periodic reviews of operational performance to the customer.
- You will also champion and advocate for customer requirements within AWS, participate in customer requested meetings, and have access to all key customer resolution tools to facilitate rapid resolution of customer concerns.
- A minimum of 3+ years of technical engineering experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Bachelor's degree required. Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers is a plus.
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