Full-Time On-Site Contact Center Director
5 days ago
**Role Description**
The Contact Center Manager will be responsible for leading the Medina-based contact center team. The successful candidate will have a proven track record of managing contact center staff, developing operational strategies, and driving team performance.
Responsibilities:
- Manage contact center staff, including recruitment, training, and performance management.
- Develop and implement operational strategies to enhance customer experience and service quality.
- Analyze performance metrics to identify areas for improvement and optimize contact center efficiency.
- Collaborate with cross-functional teams to resolve client issues promptly.
Requirements:
- Minimum 3 years of experience in contact center management and operations.
- Strong analytical skills to evaluate and improve contact center performance.
- Proven leadership and team management abilities.
- Excellent written and verbal communication skills.
- Bachelor's degree in business administration, management, or related field.
LIG Culture:
We value teamwork, open communication, and continuous learning.
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