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Director of Guest Experience

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Visa Jobs Full time
Job Summary

We are seeking a highly skilled and experienced Director of Guest Experience to join our team at the St Regis Hotel in Riyadh, Saudi Arabia.

Key Responsibilities
  • Lead the Rooms department and develop strategies to improve guest satisfaction and revenue growth.
  • Manage a team of employees to ensure excellent customer service and high-quality room operations.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving measures.
  • Develop and implement marketing strategies to increase occupancy and revenue.
  • Collaborate with other departments to ensure seamless guest experience.
Requirements
  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, or 4-year degree with 2 years of experience.
  • 4 years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related field.
  • Excellent communication and leadership skills.
  • Ability to analyze financial data and make informed decisions.
  • Strong marketing and sales skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Chance to work with a world-renowned hotel brand.