Customer Experience Specialist
5 days ago
About the Role
We are seeking a highly skilled Customer Experience Specialist to join our team at Abdullah Hashim Co. Ltd. As a key member of our sales department, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
- Generate sales and provide exceptional customer service.
- Understand customer needs and preferences.
- Provide detailed information on vehicle features, specifications, and pricing.
- Conduct test drives and demonstrate vehicle capabilities.
- Guide customers through the entire sales process, from initial inquiry to final purchase.
- Prepare and present sales contracts, financing options, and other related documentation.
- Negotiate terms and conditions of sales agreements.
- Educate customers on the benefits and features of different vehicles to assist them in making informed purchasing decisions.
- Provide exceptional customer service by addressing inquiries, resolving issues, and following up post-sale to ensure customer satisfaction.
- Develop and maintain positive relationships with customers to encourage repeat business and referrals.
- Meet or exceed monthly and quarterly sales targets set by the National Sales Manager.
- Participate in sales meetings and training sessions to enhance selling skills and product knowledge.
- Monitor and analyze market trends and competitor offerings.
- Provide feedback to the Sales Manager on customer preferences, market trends, and competitive landscape.
- Maintain accurate records of all sales activities, customer interactions, and inventory.
- Prepare regular sales reports and updates for the Branch Manager.
- Assist with showroom displays and promotional events.
Requirements:
- High school diploma is preferred.
- 3+ years of experience in a sales role in the automotive industry.
- Strong communication, negotiation, and interpersonal skills.
- Excellent customer service skills and a customer-focused attitude.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Strong organizational and time-management abilities.
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