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Front Office Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for leading the front office functions and staff, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities
  1. Lead Front Office Team
  • Direct and motivate front office staff to deliver exceptional guest service and achieve business objectives.
  • Develop and implement strategies to improve team performance, productivity, and guest satisfaction.
Manage Front Office Operations
  • Oversee all front office functions, including guest arrival and departure procedures, switchboard operations, and retail/gift shop management.
  • Ensure seamless execution of front office operations, including check-in, check-out, and room assignments.
Drive Guest Satisfaction
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Monitor and analyze guest feedback, comments, and ratings to identify areas for improvement.
Manage Budget and Resources
  • Develop and manage front office budgets, including labor, supplies, and amenities.
  • Ensure effective use of resources, including staff, equipment, and technology.
Collaborate with Other Departments
  • Work closely with other hotel departments, including housekeeping, food and beverage, and sales, to ensure seamless guest experiences.
  • Communicate effectively with colleagues, management, and guests to resolve issues and improve service.
Requirements
  1. Education and Experience
  • High school diploma or equivalent required; 4 years of experience in hotel front office operations or a related field.
  • Or 2-year degree from an accredited university in hospitality, business administration, or a related field; 2 years of experience in hotel front office operations or a related field.
Skills and Qualifications
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with ability to make sound business decisions.
  • Proficiency in hotel management software and technology.
What We Offer

As a Front Office Manager at Marriott International, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional guest experiences.