Customer Service Modality Expert

22 hours ago


Riyad Al Khabra, Saudi Arabia Siemens Mobility Full time

This position requires a strong background in service management, with 5+ years of experience in the AT and XP modality or a directly related field. You will also need professional-level knowledge of using analytical databases and complex Excel workbooks, as well as competence in MS Office applications, PowerBI, and reporting tools.

The successful candidate will be able to thrive as a member of a collaborative, cross-functional team, demonstrating excellent leadership and people management skills. Fluency in English is required, and prior experience in leadership roles is highly advantageous.

Key Responsibilities:
  • Market Analysis: Conduct market analysis and competitive transparency to drive CS revenue and market growth.
  • Customer Base Analysis: Analyze customer base and business potential to identify opportunities for growth.
  • Contract Management: Manage contracts to ensure efficient execution of all CS Business Management Processes.

In addition to your technical skills, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.



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