Customer Experience Expert

2 days ago


Riyad Al Khabra, Saudi Arabia Tabby Full time

About Tabby
At Tabby, we're redefining customer experience in the fintech industry. Our goal is to deliver seamless, engaging, and solution-driven interactions that exceed our customers' expectations.

Key Responsibilities

  • We're looking for a Customer Experience Representative who will engage with customers via chat and phone, providing prompt and effective solutions to their queries.
  • This role involves leveraging and testing AI-driven digital tools to enhance automation and efficiency.
  • You'll champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills and Qualifications

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • A postgraduate degree in math, business, marketing, or finance is preferred.
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • A team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

  • Be part of an industry-leading fintech company that's shaping the future of customer support.
  • Work with AI-powered tools and cutting-edge technologies.
  • Grow your career in a dynamic, fast-paced environment where innovation is at the core of everything we do.
  • Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.


  • Riyad Al Khabra, Saudi Arabia Talent 360 Full time

    Job Overview:The Customer Success Associate role is an entry-level position focused on supporting customer onboarding, adoption, and satisfaction.This position serves as the first point of contact for customers, providing basic support, gathering feedback, and assisting with account management tasks.The Customer Success Associate works closely with the...


  • Riyad Al Khabra, Saudi Arabia Cisco Full time

    Customer Experience ManagerCisco's Customer Experience team is looking for a highly skilled manager to lead our CX initiatives.As a Customer Experience Manager, you will be responsible for driving adoption and managing the CX services business to drive growth, while ensuring delivery of outcomes expected from the Cisco Portfolio.Key responsibilities...


  • Riyad Al Khabra, Saudi Arabia Cisco Systems, Inc. Full time

    Job OverviewCisco Systems, Inc. is seeking a talented Sales and Customer Experience Specialist to join our team in Saudi Arabia. In this role, you will be responsible for selling the entire Customer Experience Services portfolio to our Major Accounts.Main ResponsibilitiesYou will develop and execute services sales strategy for assigned customer(s), drive...


  • Riyad Al Khabra, Saudi Arabia Foodics Full time

    We are seeking a skilled and professional Receptionist to join our team at Foodics, a leading restaurant management ecosystem and payment tech provider. Located in Riyadh with offices across 5 countries, we serve customers and partners in over 35 different countries worldwide.The ideal candidate will be fluent in both English and Arabic, serving as the first...


  • Riyad Al Khabra, Saudi Arabia Cisco Full time

    About the RoleThis role requires 7+ years of professional experience in value-based sales positions in the ICT sector, preferably in a modern international environment.You should have a strong understanding of the specificity of service, consulting, and advisory services sales.Proven experience in direct and indirect selling to strategic accounts is...


  • Riyad Al Khabra, Saudi Arabia Dell GmbH Full time

    Driving Growth through Innovative Solutions\We are seeking an experienced Sales and Service professional to join our Workforce Solutions team as a Senior Product Specialist. In this role, you will be responsible for driving sales growth and innovation through expert product knowledge and solution delivery.\Your primary focus will be on identifying and...


  • Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    About the OpportunityWe are seeking a Gen AI Solutions Expert to join our team at AWS EMEA SARL (Saudi Arabia Branch) (Amazon). As a Gen AI Solutions Expert, you will be responsible for developing and executing sales strategies to drive revenue growth and customer adoption for our Gen AI solutions.Key ResponsibilitiesDevelop and execute sales strategies to...


  • Riyad Al Khabra, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    About the RoleAWS EMEA SARL (Saudi Arabia Branch) is seeking an experienced ProServe Cloud Architect to lead our efforts in the Financial Services Industry. As a key member of our Professional Services team, you will be responsible for delivering transformational technical engagements for AWS customers in the FSI domain.This is an executive-level...


  • Riyad Al Khabra, Saudi Arabia Bounty Hunter World Full time

    Poultry Sales RoleBounty Hunter World is seeking an experienced Poultry Industry Expert to join our dynamic team in Riyadh, Jeddah, or Dammam. The ideal candidate will have a strong understanding of the poultry market and established relationships within the HoReCa and wholesale sectors.Sales Strategies:Develop and execute sales strategies to drive revenue...


  • Riyad Al Khabra, Saudi Arabia ServiceNow, Inc. Full time

    Company OverviewServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Job DescriptionWe are seeking a...


  • Riyad Al Khabra, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    About the RoleThe Order Fulfillment Expert at Six Flags Qiddiya City will be responsible for ensuring that all orders are accurately picked, packed, and shipped to customers on time.Key responsibilities of this role include:Receiving and reviewing work orders to ensure accuracy.Using handheld scanners to locate and pick stock from designated warehouse...


  • Riyad Al Khabra, Saudi Arabia Cisco Full time

    We are seeking a highly skilled Business Growth and Development Expert to join our Commercial Sector sales team. In this role, you will be responsible for building and driving the sales strategy for success.Main Responsibilities:You will participate in major projects and contribute to driving sales growth.You will collaborate with various teams, including...


  • Riyad Al Khabra, Saudi Arabia Domo Ventures W.L.L. Full time

    Job Title: Medical Neurology ExpertCompany Overview:Domo Ventures W.L.L. is a leading organization seeking an accomplished Medical Neurology Expert to join our esteemed team.Responsibilities:The selected candidate will be responsible for diagnosing complex medical problems through thorough patient examination, conducting neurological tests, and providing...


  • Al Ahsa Governorate, Saudi Arabia Aljabr Rent a Car الجبر لتأجير السيارات Full time

    We are looking for a dedicated Customer Support Specialist to join our team at Aljabr Rent a Car الجبر لتأجير السياراتThe successful candidate will work closely with the Customer Service Manager to ensure that all customer transactions align with company policy and procedures.Main Responsibilities:Ensure that all customer transactions...


  • Riyad Al Khabra, Saudi Arabia Areeb Full time

    Areeb is looking for a highly experienced Drilling and Intervention Operations Expert to join its team. As a Drilling and Intervention Operations Expert, you will perform field jobs for NOV Downhole tools as part of customer's drilling and intervention operations in drilling rigs / sites.Key Responsibilities:Participate in pre-job meetings / discussions...


  • Riyad Al Khabra, Saudi Arabia Bounty Hunter World Full time

    Customer Success Representative RoleBounty Hunter World is seeking an experienced Customer Success Representative to join our team in Riyadh, Jeddah, or Dammam. The ideal candidate will have a proven track record in building and maintaining strong relationships with customers within the HoReCa and wholesale sectors.Customer Relationship Management:Build and...


  • Riyad Al Khabra, Saudi Arabia ServiceNow, Inc. Full time

    About the RoleWe are seeking an experienced Principal Learning Skills Expert ServiceNow to join our team. The successful candidate will be responsible for managing assigned strategic accounts, which necessitate expertise in handling intricate enterprise training agreements and procurement procedures.The Learning Solutions Manager EMEA role requires a strong...


  • Riyad Al Khabra, Saudi Arabia Help AG Full time

    Help AG is seeking an Information Security Operations Expert to join its Cybersecurity Operations Center (CSOC) team. This individual will be responsible for monitoring multiple client environments, guiding security analysts, and conducting forensic analysis and threat hunting to detect and identify cybersecurity incidents.The Information Security Operations...


  • Riyad Al Khabra, Saudi Arabia Cisco Systems, Inc. Full time

    About This RoleThis is an exciting opportunity to join Cisco Systems, Inc. as a Solutions Engineer. As a key member of our team, you will partner with our Account Managers in a pre-sales technical role, showcasing Cisco product solutions, setting up demonstrations, and explaining features and benefits to customers. You will design and configure products to...


  • Riyad Al Khabra, Saudi Arabia IFS Full time

    Company OverviewI FS is a global enterprise software company that empowers businesses to deliver exceptional customer experiences. With a strong presence in six core industries, we provide innovative solutions through embedded digital innovation and a single cloud-based platform.We believe in fostering a better future by solving society's greatest...