Customer Experience Expert
2 days ago
About Tabby
At Tabby, we're redefining customer experience in the fintech industry. Our goal is to deliver seamless, engaging, and solution-driven interactions that exceed our customers' expectations.
Key Responsibilities
- We're looking for a Customer Experience Representative who will engage with customers via chat and phone, providing prompt and effective solutions to their queries.
- This role involves leveraging and testing AI-driven digital tools to enhance automation and efficiency.
- You'll champion customer service excellence, ensuring policies and procedures align with company objectives.
- Analyze customer queries, identifying patterns and opportunities for service optimization.
- Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
Skills and Qualifications
- Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
- A postgraduate degree in math, business, marketing, or finance is preferred.
- Strong analytical and problem-solving skills, with the ability to think critically.
- Exceptional communication and interpersonal skills, with a high level of self-awareness.
- The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
- A team player mindset, with the ability to build and maintain strong relationships across teams.
- Resilience under pressure, with a proactive approach to challenges.
Why Join Tabby?
- Be part of an industry-leading fintech company that's shaping the future of customer support.
- Work with AI-powered tools and cutting-edge technologies.
- Grow your career in a dynamic, fast-paced environment where innovation is at the core of everything we do.
- Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
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