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Customer Experience Manager

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time
Key Accountabilities

The Guest Relations Officer will be accountable for delivering exceptional guest experiences and contributing to the success of our property management services. This role requires a skilled and dedicated individual who can build positive relationships with guests and colleagues alike.

You will be responsible for ensuring that our guests have a memorable stay, by anticipating and meeting their needs. Your strong communication and interpersonal skills will enable you to address guest inquiries and resolve issues promptly and professionally.

Responsibilities:
  1. Welcome and greet guests upon arrival, creating a welcoming atmosphere.
  2. Address guest inquiries and resolve issues promptly and professionally.
  3. Maintain detailed knowledge of the property, including amenities, services, and local attractions.
  4. Manage guest feedback and reviews to improve service quality.
  5. Coordinate with other departments to fulfill guest requests.
  6. Monitor guest satisfaction levels and report concerns to management.
  7. Organize guest events and activities to enhance their experience.
  8. Maintain accurate records of guest interactions and preferences.
  9. Provide information about property policies and procedures.
  10. Assist in training new staff on guest relations protocols.