Customer Experience Lead

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia PROVEN Arabia | بروفن العربية Full time
About the Role

We are seeking a highly motivated and experienced individual to join our team as an Enrolment Manager. The successful candidate will be responsible for managing the entire admissions process, from initial enquiries to successful student enrolment.

As a key member of our team, you will be responsible for providing exceptional customer service that reflects our culture and values. You will develop and maintain a personalized parent engagement strategy, ensuring a smooth transition from inquiry to enrolment.

Key Responsibilities
  • Monitor and track student enrolment, agent referrals, and withdrawal trends, using insights to inform strategic decisions.
  • Conduct training sessions for new and existing Parent Liaison Team members to maintain best practices in customer experience and technology use.
  • Leverage CRM tools, such as sequences, workflows, and AI bots, to enhance engagement and conversions.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Pause Experience Company, PAUSEAWAY (R) Full time

    We are seeking a skilled Customer Experience Coordinator to join our team at Pause Experience Company, PAUSEAWAY (R). This role involves overseeing the front office operations, ensuring exceptional guest experiences.Job DescriptionThe ideal candidate will have relevant experience in luxury hospitality, excellent communication skills, and a passion for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Job DescriptionWe are seeking a Customer Experience Associate to join our team at GES - Global Experience Specialists. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences for exhibitors and clients across the Middle East.In this dynamic role, you will be responsible for handling customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    **About Us**GES - Global Experience Specialists is a global, full-service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes.We bring brands to life through our mission to create memorable event experiences. Our talented employees...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Group | مجموعة لافيرن Full time

    Customer Experience Lead Job Description",We are seeking a highly skilled Customer Experience Lead to join our customer service team. In this role, you will be responsible for ensuring that our customers receive the highest level of quality service.Main Responsibilities:Customer Service Performance MonitoringReview and evaluate customer interactions to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    At GES, we're seeking a seasoned Customer Care Supervisor to join our Middle East Exhibitions team in Riyadh, Saudi Arabia. As a key member of our team, you'll be responsible for delivering exceptional customer service to clients and events organizers across the region.Job Responsibilities:Escalate and resolve complex customer complaints, invoice queries,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Job OverviewGES - Global Experience Specialists is seeking an experienced Customer Care Supervisor to join our team in Riyadh, Saudi Arabia. This role involves delivering exceptional customer services to clients and events organizers on all allocated events in Saudi Arabia.About GESGES is a global full-service face-to-face live events marketing partner. We...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Emirates Full time

    Role SummaryThis role requires a highly motivated and organized individual with excellent communication skills to deliver exceptional customer service at our airport locations. The successful candidate will have a strong background in customer-facing roles, with experience in resolving customer complaints and providing accurate information.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Customer Service Leadership Role">We are seeking a highly skilled Customer Service Leadership Role to join our team. The successful candidate will be responsible for leading, coaching, and mentoring a high-performing team, ensuring engagement, motivation, and accountability.">The ideal candidate will have a proven track record of success in customer service...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    Role Overview:The CRM & Loyalty Manager will lead the development and implementation of CRM strategies to drive customer loyalty and retention. This role requires a dynamic professional with over 3 years of experience in CRM and loyalty program management, with a strong understanding of CRM tools and technologies.Main Objectives:Develop and implement CRM...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Credit Bureau - SIMAH Full time

    We are seeking a talented professional to fill the position of Senior Customer Experience Lead at Saudi Credit Bureau - SIMAH. The successful candidate will be responsible for developing and implementing customer-centric solutions to improve overall customer satisfaction.Key Responsibilities:Develop and implement customer experience strategies to enhance...

  • Customer Care

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Are you looking for a great opportunity in a fast-paced environment? Do you have customer service experience? Do you have great communication skills?GES are currently recruiting for Customer Care Supervisor to join our Middle East Exhibitions team. Based in Riyadh, Saudi Arabia, you will deliver to the highest level GES customer services to clients and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kitopi Full time

    Job OverviewWe are seeking a highly skilled Restaurant Operations Manager to join our Management Team. The ideal candidate will have experience in managing a high-volume, fast-paced restaurant environment.Main ResponsibilitiesSchedule staff effectively to meet business demands.Assume leadership roles in the absence of senior management.Lead by example,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    About the RoleWe are seeking a seasoned professional to drive customer adoption and value realization through strategic partnerships. As a Customer Experience Principal, you will play a pivotal role in ensuring successful technology deployments, leading to business growth and customer satisfaction.Key Responsibilities:Develop and execute account growth...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seddiqi Holding Full time

    About This OpportunityWe are excited to offer a unique opportunity for a highly skilled and motivated individual to join our team as a Senior Sales Advisor. As a key member of our team, you will have the opportunity to drive sales growth, build relationships with customers, and promote our products and services.ResponsibilitiesSales Performance: Meet or...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Are you looking for a great opportunity in a fast-paced environment? Do you have customer service experience? Do you have great communication skills?GES are currently recruiting for Customer Care Supervisor to join our Middle East Exhibitions team. Based in Riyadh, Saudi Arabia, you will deliver to the highest level GES customer services to clients and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sephora USA, Inc Full time

    About the Job DescriptionThis job description reflects the essential functions and responsibilities of the Retail Manager role. The successful candidate will have the ability to inspire and motivate store teams, drive sales growth, and maintain operational excellence. If you are a motivated and experienced retail professional looking for a new challenge, we...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Cisco Systems, Inc. Full time

    Job OverviewCisco Systems, Inc. is seeking a skilled and experienced leader to drive customer experience transformation across the organization.The ideal candidate will have a deep understanding of Cisco's technology and industry landscape, as well as strong leadership and communication skills to motivate teams and influence stakeholders.This role requires...


  • Riyadh, Ar Riyāḑ, Saudi Arabia HALA Full time

    At HALA, we are a leading fintech player in the MENAP region, redefining financial services to empower SMEs.We offer cutting-edge tools to help merchants digitize payments, manage sales, and operations. Our goal is to provide high-quality service to B2B merchants through effective training programs.The Training Supervisor role involves designing and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

    Job DescriptionWe are seeking an experienced Customer Care Supervisor to join our team in Riyadh, Saudi Arabia. This role involves delivering exceptional customer services to clients and events organizers on all allocated events in Saudi Arabia.About GESGES - Global Experience Specialists is a global full-service face-to-face live events marketing partner....


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Balancing Multiple Objectives: A Program Manager's Role in Enhancing Customer ExperienceJob DescriptionWe are looking for a skilled Program Manager to join our team and take on the challenge of enhancing customer experience across multiple regions. As a Program Manager, you will be responsible for developing and implementing business strategies, managing...