Training and Development Expert
3 days ago
We are seeking an experienced Training and Development Expert to join our team at Merge Recruitment Agency. As a key member of our organization, you will be responsible for developing and delivering high-quality training programs that equip our clients with the skills and knowledge they need to succeed in their careers.
About the Role:
In this role, you will conduct thorough training needs analysis through customer surveys, questionnaires, focus groups, and discussions with managers and workers. You will also develop new approaches and techniques to improve training effectiveness, participate in core course academic support programs, and conduct assessments of environments to develop recommendations for increasing program maturity.
Key Responsibilities:
- Conduct training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.
- Develop and deliver high-quality training content that meets the needs of our clients.
- Assess client needs and develop training programs that address those needs.
- Collaborate with subject matter experts to develop training content and ensure its accuracy.
- Participate in quality assurance processes to ensure that training programs meet our high standards.
Requirements:
To be successful in this role, you will need to have a bachelor's or master's degree in engineering, business administration, or a related field. You must also be bilingual and fluent in Arabic and English, with a minimum of 3 years of hands-on complex project management experience, management consulting, and/or professional training experience. PMP & LSS certification is strongly preferred, as is ITIL expert certification with one year of experience directly related to the position in project management and using ITIL for IT service management.
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